CUSTOMER SERVICES | T&C

BY PLACING AN ORDER, YOU ARE PURCHASING A PRODUCT/SERVICE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS - 

All products listed on this site are 100% authentic.

All orders can be purchased subject to availability. Online payments are processed via Paypal. Offline Payments through personal shopping or instagram are processed via Bank Transfer to our business bank account. Please use the contact form to place your orders and a member of our team will assist you.  

We have the right to cancel and reject any orders where any form of risk or security is compromised. You may be asked to provide identification, failure to do so will result in your order being cancelled. 

Please review your order carefully before committing to purchase.

If you have any questions or concerns in regards to the sizing or condition of the items listed, please contact us prior to purchase to avoid disappointment.  

We ensure all items are inspected before being dispatched for the purpose of quality control.

 

PAYMENTS

Products are available online to purchase. Payment method for Checkout is processed via PAYPAL, a safe secure payment processor. However if you wish to purchase a product you cannot see, please use the provided contact form stating detailed information with regards to your enquiries such as product name, size, colour, shipping destination etc. 

We will respond to your email with payment details and request delivery info etc. 

Alternatively for a faster respone you can DM (Direct Message) us via Instagram - @CrepzStation

Once we confirm stock availability, we will forward you the respective payment details. It is advisable to make payment successfully ASAP to avoid cancellation as stock levels is always changing. In the event of stock not being available from when payment is made, we will issue a refund in full ASAP. 

 

DELIVERY AND RETURNS

We do not accept returns due to the rarity of products or that we have had individually sourced in upon request. Return and Refund will be provided if the item is faulty, partly missing or incorrect. Please be aware we carry out quality control before dispatch. 

Dispatch time may vary according to availability and is subject to any unforeseen delays.

We are not held responsible for the loss or damage caused by the Courier Company. We always offer our client's the standard or tracked delivery preference. 

For all products in stock, dispatch time is 1-3 working days (Excluding weekend and public holidays). Should you require delivery urgently please contact us ASAP before purchasing to confirm goods will arrive on time. 

Once goods have been dispatched, we are not held responsible for any loss or damage caused by the courier company. We always ensure items are carefully packed and protected.

All Returns for exchanges must be sent back within 7 days of your purchase date. We recommend to use a service that ensures you can insure and track your returns.

Returns for exchanges must be in perfect original sale condition. Items must not be worn and all tags/packaging must be intact. Exchanges must be of similar or higher value.

We can’t refund your original and return postage cost.

Any returned items must be in its original box and packaging with all original contents included such as spare laces dustbags shoe filler paper etc.

Items must have no signs of wear or odour. If products are returned with wear / damage, these will be returned back to the customer.

SALE – Any items on Sale cannot be returned or refunded.

Please be patient with us for all returns, exchange and refund queries as we always have ongoing work with our current clientele.

EMAIL – crepzstation@hotmail.com

For all Enquiries, please email us or use the contact form via the Personal shopping page.